Legal Terms | Magelline Travel Platform

Who Are We?

Privacy Statement

Last revised July 15, 2025.

Ayrarat Tour LLC (hereinafter only referred to as “MAGELLINE” or ”we”) takes the protection of your personal data as the Data Controller very seriously. We treat your personal data confidentiality and in accordance with the provisions of data protection law. This privacy statement informs you about how, to what extent and for what purposes we process the personal data of customers using the MAGELLINE website:

I. SUBJECT OF DATA PROTECTION

Subject of data protection is personal data. Data is personal if it can be assigned to an identified or identifiable natural person. This includes information such as names (B2B or B2C), addresses, email addresses, telephone numbers, website, business name, etc.

II. COLLECTION, PROCESSING AND USE OF PERSONAL DATA ON REQUEST

The use of our website is generally possible without providing personal data. You are neither obliged to visit this website nor to provide any personal data. If you do not provide us with personal data, you might not be able to use individual functionalities of this website. Otherwise there will be no consequences for you. The collection of users’ personal data on our site is always on a voluntary basis, except in the cases described in the following. We would like to point out that data transmission over the Internet (e.g. communication by email) can have security gaps. Complete protection of data against access by third parties is not possible. We collect, process and use your personal data, which you have provided us with when booking or registering an account for our member area, to the extent necessary in each case for the following purposes:

1. Registration and execution of the contract

Data that you provide when setting up a B2C account, such as your name, email address, telephone number, mobile phone number, address and data which will be provided depending on the service you use.
Data that you provide when setting up a B2B account, such as your company name, brand name, website, registered business number, number of employees, job title, email address, telephone number, mobile phone number, address and data which will be provided depending on the service you use.
We collect, process, and use transaction data regarding your activities on the websites (e.g., purchases, content you generate, or data related to your account).
Billing and other data you provide during purchases.
Data collected in the context of reviews, chats, and correspondence on the website or via email and post.
Other personal data that we may ask you to provide for special purposes.
If you voluntarily provide us with additional personal data during registration, this data will also be used for the implementation of the usage relationship.

2. Contact establishment

If you provide us with personal data for the purpose of contacting us, this data will be used by us as this is necessary for the purpose of the respective communication.

3. Marketing

MAGELLINE may process and use your personal data for marketing purposes, e.g. to send emails with general information or of an advertising nature (newsletter), on the basis of the declaration of consent you have given us. You can revoke the declarations of consent granted to us in this regard at any time with effect for the future. If you wish to opt-out of receiving these emails from us, please follow the instructions contained in an applicable email you receive from us, which will allow you to opt-out of receiving these types of email communications from us. In addition, you can object to this use - insofar as we use your personal data within the legally permissible framework for e.g. postal marketing measures. In both cases, an email to the following address is sufficient: support@magelline.com

4. The information you provide to Payment Processors

All payments made are processed by a PCI/DSS-compliant (these are payment card industry security standards) payment processing service engaged by us. All information collected by these third-party providers for purposes of processing your payments is not available to us unless you have otherwise provided this information to us in connection with your use of the Websites or our products and services.

5. Aggregate Information

We may share your information with affiliated or unaffiliated third parties on an anonymous, aggregate basis. While this information will not identify you personally, in some instances these third parties may be able to combine this aggregate information with other data they have about you, or that they receive from third parties, in a manner that allows them to identify you personally.

III. DATA PROCESSING TO ENABLE THE USE OF THE WEBSITE

When you visit our website, we collect the necessary data to enable you to use it (usage data). This includes your IP address and data about the start, end and subject of your use of the website as well as any identification data (e.g. your login data when you log into a secure area). This data is used to provide and design the service according to users’ preference. This data is always deleted as soon as it is no longer required and if there are no storage obligations. For information on the processing of pseudonymous usage profiles, see item VI.

IV. DATA PROCESSING FOR MOBILE APPLICATIONS AND DEVICES

When you access our website optimized for mobile devices, we may collect information about you and your mobile device as described above in this statement. We use this information to provide you with location-based services such as search results and other personalized content, if approved by you and your device. You can control or deactivate location services from the settings menu on most mobile devices. If you have questions about deactivating location services on your device, we recommend that you contact your mobile service provider or the manufacturer of your device.

V. DATA COLLECTED FROM OTHER SOURCES

We may obtain additional information about you from third parties to supplement our account information to the extent permitted by law. This includes demographic and navigation data, credit check data and other information from credit agencies, to the extent permitted by law.

VI. PSEUDONYMOUS USAGE PROFILES FOR ADVERTISING AND MARKET RESEARCH

MAGELLINE uses web tracking systems for advertising, market research and to make your use of our website as pleasant as possible. This allows us to further develop our website and tailor content to your needs. MAGELLINE and third-party businesses may use the information collected through the Sites using cookies, web beacons, and other similar technologies to help manage online advertising programs. This information may enable us and our third-party advertising services and other third-party businesses to track the actions of users online over time and across different websites or platforms to measure statistics relating to marketing efforts, and to deliver electronic advertisements that may be more relevant to individual consumers and that will improve the consumer experience.

VII. LEGAL BASIS FOR DATA PROCESSING

Our processing of your personal information will be legitimized as follows:

Whenever we require your consent for the processing of your personal information such processing will be justified pursuant to Article 6(1) lit. (a) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”). This article in the GDPR describes when processing can be done lawfully.
If the processing of your personal data is necessary for the perfor-mance of a contract between you and MAGELLINE or for taking any pre-contractual steps upon your request, such processing will be based on GDPR Article 6(1) lit. (b).”). If this data is not processed, MAGELLINE will not be able to execute the contract with you.
Where the processing is necessary for us to comply with a legal obligation, we will process your information on the basis of GDPR Article 6(1) lit. (c), for example complying in the fields of employment law. (iv.) And where the processing is necessary for the purposes of MAGELLINE's legitimate interests, such processing will be made in accordance with GDPR Article 6(1) lit. (f), for example to detect fraud.

VIII. SOCIAL NETWORKS

Our website contains links to social networks (Instagram, LinkedIn). These social networks are operated exclusively by third parties. If you follow the links, information may be transmitted to these third parties. We use the so-called 2-click solution. This means, in general, that no personal data will be passed on if you visit our site.

IX. TRANSMISSION TO THIRD PARTIES

Your personal data will only be transmitted to third parties if this is legally permitted or if you have given your prior consent. In particular, we will not sell your data to third parties or market it in any other way. We will only disclose your data to government authorities as part of legal obligations or as a result of an official order or court decision. We have bound our employees and partners to secrecy and to comply with data protection regulations.

X. DELETION OF DATA

We retain data for the duration of your business relationship with us and otherwise as required under applicable law. Personal data will be kept for no longer than is necessary for the purposes for which your personal data are processed. We will retain your personal data as long as you have a member account or require our services so that we can provide these services to you. If you withdraw your consent for the processing of your personal data, all your personal data received and stored are erased if no longer needed by us. Unless we are required to retain this personal data by law or to comply with our regulatory obligations. In such a case, we will only keep this personal data for as long as necessary. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact our data privacy resource at support@magelline.com.

XI. DATA SECURITY

MAGELLINE has taken the necessary technical and organisational measures to protect the personal data provided by you against loss, destruction, manipulation and unauthorized access. Our employees and all persons involved in data processing are obliged to comply with the data protection laws and to treat personal data confidentiality. Our employees have been trained accordingly. Both internal and external audits ensure compliance with all data protection processes at MAGELLINE. We use a secure online transmission procedure, the so-called "Secure Socket Layer" (SSL) transmission, to protect the personal data of our users. You can see this from the fact that an "s" (https://) is added to the address component http://, or a green, closed lock icon is displayed. By clicking on the icon, you will receive information about the SSL certificate used. The display of the icon depends on the browser version used by you. The SSL encryption guarantees that your data is transmitted in an encrypted and complete way.

XII. EUROPEAN UNION DATA SUBJECTS RIGHT

The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects. If you wish to confirm that MAGELLINE is processing your personal data, or to have access to the personal data MAGELLINE may have about you, or have other questions, please contact us via info@magelline.com. You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside MAGELLINE might have received the data from us; what the source of the information was; where the personal data is stored and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by us if it is inaccurate. You may request that we erase that data or cease processing it, subject to certain exceptions. You may also ask us for your personal data to be supplemented or updated, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. You may withdraw your consent for the processing of personal data or the further processing of personal data by us at any time. You may also request that MAGELLINE ceases using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how MAGELLINE processes your personal data. When technically feasible, we will—at your request—provide your personal data to you or transmit it directly to another controller. You have the right to receive your personal information in a structured and standard format. In addition to the information contained in this Privacy Statement, you may be provided with additional and contextual information concerning particular services or the collection and processing of your personal data upon request.

XIII. NO AUTOMATED INDIVIDUAL DECISION

We do not use your personal data for automated individual decisions.

XIV. CHANGES TO THE PRIVACY STATEMENT

From time to time, we may need to update or modify this Privacy Statement, to reflect changes in our business practices, data collection practices or organization. We reserve the right to amend this Privacy Statement at any time, for any reason, without notice to you, other than the posting of the amended Privacy Statement on our website, or, if you have provided your email address to us, sending you an email notifying you of the amended Privacy Statement. It is strongly recommended to check the Website often, referring to the date of the last modification listed at the top. We will in any case not reduce your rights under this Privacy Statement without your explicit and informed consent. If you do not agree to the changes, you should discontinue your use of the Website, and cease providing personal information to us, prior to the time the modified Privacy Statement takes effect. If you continue using the Website or provide personal information after the modified Privacy Statement takes effect, you will be bound by the modified Privacy Statement.

General Terms

These Terms

These terms and conditions (“Terms”) govern your access to and use of the MAGELLINE Services and/or MAGELLINE Platform and, together with our privacy policy, cookie policy and community guidelines constitute a legal agreement between you and MAGELLINE. By downloading, uploading content to and accessing or otherwise using the MAGELLINE Services and/or MAGELLINE Platform, you are confirming that you have read, understood and agreed to these Terms and those of the privacy policy, cookie policy and community guidelines.Some of the MAGELLINE Services and/or Platform (for example, our ‘flights’) impose different terms and conditions on your use of those services. Where that is the case, you will be clearly notified of that and will be required to confirm your acceptance of those terms and conditions, which will operate in place of or in conjunction with these Terms as appropriate.We may amend these Terms at any time at our discretion. If these Terms are amended, we shall display the revised terms and conditions on or via the MAGELLINE Services and/or MAGELLINE Platform and you will be deemed to have accepted any amendments if MAGELLINE Services and/or MAGELLINE Platform after the amendments are displayed.If you do not accept all of these Terms then you should not use the MAGELLINE Services or MAGELLINE Platform.

Using MAGELLINE Services

You may only use the MAGELLINE Services and MAGELLINE Platform in compliance with applicable laws and for legitimate purposes. In consideration of you agreeing to abide by these Terms, we grant you a non-transferable, non-exclusive licence to download, access and use the MAGELLINE Services and/or MAGELLINE Platform for your own personal, non-commercial purposes and for no other purpose. In particular, we grant such licence to you subject to you agreeing that you shall not:

use the MAGELLINE Services and/or MAGELLINE Platform for any purpose that is improper, unlawful, or to post, share or transmit any material that (i) is defamatory, offensive, obscene or otherwise objectionable; (ii) is in breach of confidence or privacy or of any third party’s rights including copyright, trademark or other intellectual property rights; (iii) is posted, shared or transmitted for the purpose of advertising or promoting yourself or any third party; or (iv) is misleading or misrepresentative as to your identity or which in any way suggests that you are sponsored, affiliated or connected with MAGELLINE or (v) you do not otherwise have any rights or the permissions you need to make available;
use the MAGELLINE Services and/or MAGELLINE Platform for any commercial purpose or in any manner which may cause damage to MAGELLINE or bring MAGELLINE into disrepute;
disassemble, reverse engineer or otherwise decompile any software, applications, updates or hardware contained in or available via the MAGELLINE Services and/or MAGELLINE Platform, except as permitted by law;
copy, distribute, communicate to the public, sell, rent, lend or otherwise use the MAGELLINE Services and/or MAGELLINE Platform, or seek to violate or circumvent any security measures employed to prevent or limit your access to or use of the MAGELLINE Services and/MAGELLINE Platform;
use or interfere with the MAGELLINE Services and/or MAGELLINE Platform in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
introduce onto, or transmit via, the MAGELLINE Services and/or MAGELLINE Platform any disruptive computer program code, virus, ‘denial of service’ or ‘spam’ attack, worm, authorisation key, licence control utility or software lock;
remove, alter or replace any notices of authorship, trademarks, business names, logos or other designations of origin on the MAGELLINE Services and/or MAGELLINE Platform or pass off or attempt to pass off the MAGELLINE Services and/or MAGELLINE Platform as the product of anyone other than MAGELLINE;/li>
use any automated computer program or application to scan, copy, index, sort or otherwise exploit the MAGELLINE Services and/or MAGELLINE Platform or any part thereof.Where you sign up to any feature of, or use, the MAGELLINE Services and/or MAGELLINE Platform that requires the use of a log-in account or password, you agree that you shall be responsible for keeping those password and log-in details confidential and secure. If you become aware or suspect for any reason that the security of your log-in details has been compromised, please let us know here as soon as you can.

MAGELLINE’s Property

Except as set out elsewhere in these Terms, all intellectual property rights including, but not limited to, copyright, patents, trademarks or business names, design rights, database rights, know-how, trade secrets and rights of confidence in the MAGELLINE Services and Platform (together, the “Intellectual Property Rights”) are owned by or licensed to MAGELLINE. You acknowledge that by using the MAGELLINE Services and/or the MAGELLINE Platform, you will not acquire any right, title or interest in or to MAGELLINE Services and/or MAGELLINE Platform or in or to the Intellectual Property Rights except for the limited licence to use the MAGELLINE Services and MAGELLINE Platform granted to you pursuant to these Terms.

Other People’s Property

We respect the intellectual property rights of others. If you have reason to believe that your copyright is being infringed by any content on the MAGELLINE Services and/or MAGELLINE Platform, please send a written notification of such infringement by contacting us on this e-mail: info@magelline.com

Price Accuracy & Warranty Disclaimer

Your use of the MAGELLINE Services and/or MAGELLINE Platform is entirely at your own risk. Although we enforce strict ‘price accuracy’ policies with all partners who provide us with travel data and endeavour to ensure that the content displayed on or via the MAGELLINE Services and Platforms is up to date and accurate, we cannot guarantee the reliability or accuracy of such content. We provide the MAGELLINE Services and Platforms on an ‘as is’ basis and expressly disclaim all warranties, conditions and guarantees of any kind, whether express or implied, including but not limited to, the implied warranties of title, non-infringement, merchantability and accuracy, as well as any warranties implied by usage of trade, course of dealing or course of performance. To the extent permitted by law, we make no representations and do not warrant to you that the MAGELLINE Services and MAGELLINE Platforms (a) are accurate, complete or up to date; (b) will always be available; (c) will meet your expectations; or (d) are secure or are free from errors, faults, defects, viruses or malware.

Limitations & Exclusions Of Liability

These Terms set out the full extent of MAGELLINE’s obligations and liabilities in respect of the MAGELLINE Services and Platform.MAGELLINE has no responsibility whatsoever for any arrangements you make with any third party as a result of your use of the MAGELLINE Services and/or MAGELLINE Platform (including, without limitation, any Travel Provider). In the event that you encounter any problems with any booking you make or attempt to make via MAGELLINE, you acknowledge that you should resolve that issue with the relevant Travel Provider and that your sole remedy in such circumstances, including any refund, lies with the relevant Travel Provider and not with MAGELLINE. Where the MAGELLINE Services and/or MAGELLINE Platform contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.You may see advertising material submitted by third parties on the MAGELLINE Services and/or MAGELLINE Platform. Each individual advertiser is solely responsible for the content of its advertising material and MAGELLINE accepts no responsibility for the content of advertising material, including, without limitation, any error, omission or inaccuracy therein.To the maximum extent permitted by law, we (together with our officers, directors, employees, representatives, affiliates, providers and third parties) do not accept any liability for (a) any inaccuracies or omissions in the content displayed on or via the MAGELLINE Services and/or MAGELLINE Platform; or (b) any act of god, accident, delay or any special, exemplary, punitive, indirect, incidental or consequential loss or damage of any kind (including, without limitation, lost profits or lost savings), whether based in contract, tort (including negligence), strict liability or otherwise, incurred by you arising out of or in connection with your access to, use of, or inability to access or use, the MAGELLINE Services and/or MAGELLINE Platform or any content contained provided therein.Nothing in these Terms shall limit or exclude (a) our liability in respect of death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation; (b) any other liability that cannot be excluded by law; or (c) your statutory rights.

Your Liability To Us

Subject to these Terms, you will be responsible and liable to us for all actions, claims, proceedings, costs, damages, losses and expenses (including, without limitation, legal fees) incurred by us or the Partner Companies, and each of our officers, directors, employees and agents, arising out of, or in any way connected with, your use of the MAGELLINE Services and/or MAGELLINE Platform or breach of these Terms.

Termination

MAGELLINE may in its absolute discretion immediately terminate any agreement with you under these Terms at any time upon notice to you and/or, if you have a log-in account, by cancelling your membership and your access to your account and removing any User Content you have uploaded to the MAGELLINE Services and/or MAGELLINE Platform. MAGELLINE may suspend your use of the MAGELLINE Services and/or MAGELLINE Platform in whole or in part without notice at any time, for example, to prevent you from uploading any User Content, without incurring any liability to you whatsoever.

General Provisions

You acknowledge that your unauthorised use of the MAGELLINE Services and/or MAGELLINE Platform may result in irreparable damage and injury to MAGELLINE and/or its affiliates or licensors for which money damages would be inadequate. Consequently, in the event of such unauthorised use, we and our affiliates and/or licensors (as applicable) shall have the right, in addition to any other legal remedies available, to seek an immediate injunction against you prohibiting any further use of the MAGELLINE Services and/or MAGELLINE Platform. The invalidity or unenforceability of any provision (in whole or part) of these Terms shall not affect the validity or enforceability of the remaining provisions (in whole or part). The whole or part of any provision which is held by a court of competent jurisdiction to be invalid or unenforceable shall be deemed deleted from these Terms. These Terms are personal to you. You shall not be entitled to assign these Terms in whole or in part to any third party without our prior written consent.These Terms represent the entire agreement between us and you and supersede and replace all and any previous terms, conditions, agreements and arrangements in respect of your use of the MAGELLINE Services and/or MAGELLINE Platforms. We will act promptly to any indications of User Content that is in breach of these Terms. Where you know of or suspect any illegal activities, or know of or suspect that works belonging to you have been infringed, please contact us here. Any failure by us to enforce any of these Terms shall not be considered to be a waiver of them or the right to subsequently enforce any of these Terms. A person who is not a party to these Terms shall have no right to enforce any provision of these Terms.Irrespective of the country from which you access or use the MAGELLINE Services and/or MAGELLINE Platform, to the extent permitted by law these Terms and your use of the MAGELLINE Services and/or MAGELLINE Platform shall be governed in accordance with the laws of Armenia and you are deemed to have submitted to the non-exclusive jurisdiction of the courts of Armenia to resolve any disputes which may arise hereunder.

Contact Us

If you require further information about MAGELLINE or have any suggestions concerning how to improve the MAGELLINE Services and/or MAGELLINE Platform, please contact us via info@magelline.com. Alternatively, you can write to us at 5 Office, 4th Floor, 45 Orbeli Brothers, 0028, Yerevan, Armenia marked for the attention of our ‘General Counsel’.

Payment Process

Payments

4.1 When you pay for your booked services, the credit card payment will be processed by payment solution provider ArCa system (www.arca.am). MAGELLINE does not store credit card information.

Bank & Credit Cards Fees

4.2 Some banks and credit card companies impose fees for international or cross border transactions. Furthermore, booking an international flight may be considered an international transaction by your bank or card company, since we may pass your card details to an airline to be charged. In addition, some banks and card companies impose fees for currency conversion. For instance, if you are making a booking in a currency other than the currency of your credit card, your credit card company may convert the booking amount to the currency of your credit card and charge you a conversion fee. The currency exchange rate and foreign transaction fee are determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

4.3 When you make a Booking, Magelline collects your payment information and processes your payment as described in Terms of Payment. In doing so, Magelline acts as the limited payment collection agent of the Bank, collecting your payment for the applicable Flight (s) on behalf of such Airline. Full payment by credit or debit card is required to make a Booking unless otherwise specified. The payee will be listed as Ayrarat Tour LLC on your statement.

4.4 The value of your Reservation may be subject to taxes, duties, foreign transactions, currency exchange or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Platform, and the final amount charged to you. MAGELLINE recommends that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees.

Payment Processing

5.1 For all Services under these Terms of Use, payment processing is handled by Ayrarat Tour LLC, with its registered office at 5 Office, 4th Floor, 45 Orbeli Brothers, Yerevan, 0028, Armenia. The specific payment method chosen for your Booking will determine the processing details.

Terms Of Cancellation & Refund

Booking Rules

Reservations for MAGELLINE can be canceled at the initiative of the customer or from the supplier. Cancellation of reservations is a rare case, because it is not profitable for anyone, but if you have to cancel your reservation, please read the terms first. Cancellation policy allows you to change your reservation before or during check-in.

1. General Cancellation Policy

Airline Rules Apply: The ability to change or cancel your flight, and the amount of any potential refund, is primarily determined by the specific fare rules and cancellation policy set by the airline you have booked with. Review Before Booking: Before confirming your reservation, please carefully review the "FARE details" and the cancellation policy of your selected airline. These details are available during the booking process on MAGELLINE.

2. Understanding Fare Types on MAGELLINE

To help you understand potential refund scenarios, here are the general guidelines for fare types available on MAGELLINE:

Basic Fare: After reservation, the full amount (100%) paid for the flight ticket is generally non-refundable and non-changeable.

Flexi Fare: In the event of a cancellation, a portion of the amount paid may be refunded. The exact percentage or amount depends entirely on the specific cancellation policy of the airline for this fare type. Please check the airline's policy for details.

Standard Plus Fare: These fares typically offer more flexibility. You may be able to change or cancel your booking without airline penalties, though airline terms and conditions for these fares vary. We strongly recommend checking the airline's specific cancellation and change policy carefully before booking.

2.1 Understanding Airline Fare Differences

Some airlines may offer flights with a single fare type, or they may have additional fare options beyond our listed Basic, Flexi, and Standard Plus categories. It's crucial to remember that even if fare names are similar across airlines, they may have distinct terms and conditions based on each airline's policy.

3. Important Considerations

MAGELLINE Service Fees: Please note that MAGELLINE's service fees are non-refundable, regardless of the fare type or cancellation reason.

Direct Airline Contact for Urgent Cancellations: If you are unable to cancel your reservation directly on the MAGELLINE platform, you must notify your supporting airline within 24 hours of booking (using their contact information) to explore your cancellation options, especially for same-day cancellations.

Official Cancellation Confirmation: A reservation is considered officially canceled only when you receive a confirmation email from MAGELLINE acknowledging the cancellation of your reservation.

Complaint Procedure:If you have a complaint related to your booking process on MAGELLINE, please notify us within 7 days from your scheduled date of arrival.

MAGELLINE's Discretion:In exceptional circumstances, or if MAGELLINE needs to cancel a booking for reasons permitted by our full Terms of Service, our obligation to compensate the guest may take priority over the standard cancellation policy.

Reimbursement Decisions:Any reimbursement of expenses or refunds outside of the standard fare rules will be decided on an individual basis, typically requiring the provision of relevant supporting documents.

4. Please Note:

Personal reasons for cancellation, such as a "postponed vacation," are generally not valid arguments for an exception to the stated cancellation policies, unless otherwise covered by travel insurance or specific fare rules.

Tracking Canceled Bookings: For internal analysis and to improve our services, MAGELLINE automatically tracks the number of reservations cancelled by a user within the last 12 months. This data is used solely for service optimization and does not affect your future booking privileges.

5. Refund

The refund process starts immediately after booking is confirmed. It usually takes 3 to 5 days to get a refund, but much depends on the method of payment and your bank. Refund information can be displayed by date of withdrawal of funds (when it was made).

Your E-Ticket

Magelline Account

a. Account Creation & Responsibility

You may need to create an account and provide information about yourself for booking to use some of the site's features and other services. You are responsible for maintaining the confidentiality of your Magelline account login credentials (“Magelline Account Credentials”). You are also solely responsible for the activities associated with your Magelline account (including bookings). You agree to immediately notify us of any unauthorised use of your Magelline account.

b. Personal Use & Restrictions

Your Magelline account is for personal use only. You may not impersonate another third party (such as a known person), create a Magelline account for anyone other than yourself, enter an email address or other personal information other than yours, or create multiple Magelline accounts.

c. Termination & Suspension

We reserve the right, at our sole discretion, to terminate or suspend your access to your MAGELLINE Account or your ability to use the Services, in whole or in part, at any time, without prior notice or liability. For instance, we may terminate or close your MAGELLINE Account or Services if we determine that you have misused our site.

Any such termination or suspension may result in you being unable to access your MAGELLINE Account, our Website, your User Content (as defined in General Terms: point 6), Website Content (as defined in General Terms: point 4), or any other related information.

d. Account Closure By User

You may close your MAGELLINE Account at any time by contacting us to request account closure and ceasing your use of the Services. Please be aware that if you close your MAGELLINE Account, we may continue to display your previously posted User Content, and we are not obligated to remove such User Content.

e. Disclaimer Of Liability For Unauthorised Use

Neither MAGELLINE nor its affiliates will be liable to you or any other person for any unauthorised bookings or activities conducted using your MAGELLINE Account or MAGELLINE Account Credentials. This underscores that you bear the sole responsibility for maintaining the security of your account and for any actions taken through it.

Terms & Conditions